Reporting on Duplicate Tickets in Zendesk
Learn how to use ticket creation dates and requester sorting in Zendesk to report on potential duplicate tickets.
Is there a way to report on duplicate tickets in Zendesk?
While Zendesk doesn't provide a direct report for duplicate tickets, you can use ticket creation dates as an indicator. By reporting on tickets created by the same requester and including the Ticket created - Date attribute, you can identify tickets created around the same time, which might suggest duplicates.
This method doesn't guarantee finding duplicates but can be a useful tool in conjunction with sorting by requester to manage potential duplicate tickets.
More related questions
Can I create a view in Zendesk to show duplicated tickets?
You can't directly create a view for duplicated tickets in Zendesk. However, you can add the Requester column to any view and sort by it to identify tickets from the same requester. This helps in spotting potential duplicates, which you can then…
How can I identify duplicate tickets in Zendesk?
Identifying duplicate tickets in Zendesk involves sorting tickets by the requester. By adding the Requester column to your view and sorting by it, you can easily spot tickets from the same requester, which might be duplicates. While Zendesk doesn't…
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