Identifying Duplicate Tickets in Zendesk
Discover how to identify duplicate tickets in Zendesk by sorting by requester. A practical workaround for managing duplicates.
How can I identify duplicate tickets in Zendesk?
Identifying duplicate tickets in Zendesk involves sorting tickets by the requester. By adding the Requester column to your view and sorting by it, you can easily spot tickets from the same requester, which might be duplicates.
While Zendesk doesn't offer a direct view for duplicates, this method allows you to manually identify and merge tickets that appear to be duplicates. This approach is a practical workaround to manage potential duplicate tickets effectively.
More related questions
Can I create a view in Zendesk to show duplicated tickets?
You can't directly create a view for duplicated tickets in Zendesk. However, you can add the Requester column to any view and sort by it to identify tickets from the same requester. This helps in spotting potential duplicates, which you can then…
Is there a way to report on duplicate tickets in Zendesk?
While Zendesk doesn't provide a direct report for duplicate tickets, you can use ticket creation dates as an indicator. By reporting on tickets created by the same requester and including the Ticket created - Date attribute, you can identify…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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