Reporting on call recording opt-in and opt-out activity in Zendesk Talk is straightforward with a couple of methods available.
You can view this information directly from a Support ticket generated by a Talk call, where the Call details section will show whether a caller opted in or out. Additionally, you can use Zendesk APIs, specifically the Incremental Calls Export API, to report on caller opt-in or opt-out key presses, including metrics like total interaction count and call recording duration.
You can easily configure call recording permissions in Zendesk Talk to suit your needs. To set up call recording permissions, navigate to the Call recording tab for each of your Talk phone numbers. Here, you can choose from several options: always…
Zendesk Talk offers flexible options for call recording permissions, allowing you to choose between opt-in and opt-out settings. For inbound calls, you can set the system to require callers to opt-in by pressing 3, meaning calls are not recorded by…
When using group routing in Zendesk Talk, call recording permissions can be seamlessly integrated. If opt-in or opt-out is enabled for a number, callers will hear a default greeting after the Available agents greeting, informing them they can press…
Yes, you can use call recording permissions with an IVR in Zendesk Talk, but with some considerations. When an IVR is set up to direct calls to a group, the default call recording opt-in or opt-out greeting won't play. However, once a caller is in…