Opt-In and Opt-Out Call Recording in Zendesk Talk
What are the opt-in and opt-out options for call recording in Zendesk Talk?
Zendesk Talk offers flexible options for call recording permissions, allowing you to choose between opt-in and opt-out settings.
For inbound calls, you can set the system to require callers to opt-in by pressing 3, meaning calls are not recorded by default. Alternatively, you can require callers to opt-out, where calls are recorded by default unless the caller presses 3. These settings help you manage privacy and data security effectively. Remember, these options are not applicable to digital lines.
More related questions
How can I configure call recording permissions in Zendesk Talk?
You can easily configure call recording permissions in Zendesk Talk to suit your needs. To set up call recording permissions, navigate to the Call recording tab for each of your Talk phone numbers. Here, you can choose from several options: always…
How does call recording work with group routing in Zendesk Talk?
When using group routing in Zendesk Talk, call recording permissions can be seamlessly integrated. If opt-in or opt-out is enabled for a number, callers will hear a default greeting after the Available agents greeting, informing them they can press…
Can I use call recording permissions with an IVR in Zendesk Talk?
Yes, you can use call recording permissions with an IVR in Zendesk Talk, but with some considerations. When an IVR is set up to direct calls to a group, the default call recording opt-in or opt-out greeting won't play. However, once a caller is in…
How can I report on call recording opt-in and opt-out activity in Zendesk Talk?
Reporting on call recording opt-in and opt-out activity in Zendesk Talk is straightforward with a couple of methods available. You can view this information directly from a Support ticket generated by a Talk call, where the Call details section…
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