Report on Tickets with Public Agent Comments
How can I report on tickets with public agent comments in Zendesk?
To report on tickets with public agent comments in Zendesk, you can use the Explore recipe designed for this purpose. This recipe guides you through creating a report that highlights tickets containing public comments from agents, helping you monitor communication and ensure transparency in your support process.
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To report on tickets with a first reply time greater than one hour, you can use the Explore recipe designed for this purpose. This recipe guides you through creating a report that highlights tickets where the initial response time exceeds one hour,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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