Report on Agent State in Zendesk
How can I report on agent state in Zendesk?
Reporting on agent state in Zendesk is made easy with the Explore recipe designed for this task. This recipe helps you create a report that tracks agent status, providing insights into how your agents are spending their time. By understanding agent activity, you can optimize workforce management and improve overall efficiency.
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How can I display specific values in a data filter on a Zendesk dashboard?
To display specific values in a data filter on a Zendesk dashboard, you can use the Explore recipe designed for this purpose. This recipe guides you through the process of selecting only certain values from a drop-down list field, making your…
How do I report on custom omnichannel queue performance in Zendesk?
To report on custom omnichannel queue performance in Zendesk, you can use the Explore recipe specifically for this task. This recipe is compatible with the Explore beta dashboard builder and helps you analyze the performance of your custom queues….
How can I track searched phrases in the Zendesk help center?
Tracking searched phrases in the Zendesk help center is made easy with the Explore recipe for reporting on user searches. This recipe helps you understand what your users are looking for in your knowledge base, allowing you to tailor your content…
How do I report on tickets with a first reply time greater than one hour?
To report on tickets with a first reply time greater than one hour, you can use the Explore recipe designed for this purpose. This recipe guides you through creating a report that highlights tickets where the initial response time exceeds one hour,…
How can I organize chat requesters by chats received in Zendesk?
Organizing chat requesters by the number of chats received is possible with the Explore recipe for this task. This recipe helps you create a report that categorizes chat requesters into different brackets based on the volume of chats they have…
How do I measure update handling time with the Time Tracking app in Zendesk?
Measuring update handling time with the Time Tracking app in Zendesk is straightforward with the Explore recipe for this purpose. This recipe guides you through creating a report that tracks handling time per update, providing insights into how…
How do I track metrics for child tickets based on the parent ticket ID?
Tracking metrics for child tickets based on the parent ticket ID is possible with the Explore recipe for this task. This recipe helps you create a report that monitors child tickets created through side conversations, providing insights into their…
How can I report on tickets with public agent comments in Zendesk?
To report on tickets with public agent comments in Zendesk, you can use the Explore recipe designed for this purpose. This recipe guides you through creating a report that highlights tickets containing public comments from agents, helping you…
How do I report on first reply time for messaging tickets in Zendesk?
Reporting on first reply time for messaging tickets in Zendesk is straightforward with the Explore recipe for this task. This recipe helps you create a report that tracks the initial response time for messaging tickets, providing insights into your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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