Report on Duration of Custom Ticket Field Values
How can I report on the duration of custom ticket field values?
To report on the duration of custom ticket field values, first find the ID of the custom ticket field and the specific value you want to report on. Then, create a custom metric using this value to measure the time tickets spend with that field value. Use this metric in a report to visualize the data.
For more information, see the originalZendesk help article.
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