Remove Non-Reply Tickets from Zendesk Explore Report
How do I remove tickets without customer replies from my Zendesk Explore report?
To remove tickets without customer replies from your Zendesk Explore report, you can use the Metric filter feature. This step is optional but helps refine your report to only show tickets with customer interactions.
In the Result manipulation menu, select Metric filter. On the Metric filter page, adjust the metric line to 1 and click Apply. This will filter out any tickets where the customer did not reply, leaving you with a cleaner report focused on proactive tickets with responses.
More related questions
How can I track proactive tickets with customer replies in Zendesk Explore?
To track proactive tickets with customer replies in Zendesk Explore, you need to create a specific report. This involves setting up a calculated metric and applying filters to identify tickets created by agents that received a customer reply. Start…
What skill level is required to create a report for proactive tickets in Zendesk Explore?
Creating a report for proactive tickets with customer replies in Zendesk Explore requires an average skill level. The process involves setting up a calculated metric and applying specific filters, which can be completed in about 10 minutes. If…
What ingredients are needed to create a proactive ticket report in Zendesk Explore?
To create a proactive ticket report in Zendesk Explore, you'll need a few key ingredients: a standard calculated metric, a submitter role filter, a Ticket ID attribute, and a table report. These components will help you identify tickets created by…
Can I make Ticket IDs clickable in my Zendesk Explore report?
Yes, you can make Ticket IDs clickable in your Zendesk Explore report. This feature allows you to easily navigate to specific tickets directly from the report. To configure clickable links to tickets, you can refer to the article 'Explore recipe:…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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