Remove Customer and Prospect Fields in Zendesk
Learn why you can't remove Customer and Prospect status fields from Zendesk contacts card and how to manage contacts effectively.
Can I remove the Customer status and Prospect status fields from the contacts card in Zendesk?
No, you cannot remove the Customer status and Prospect status fields from the contacts card in Zendesk. These fields are default and are integral to the system.
These fields are designed to help you manage your contacts effectively by categorizing them as either customers or prospects. While you can't remove them, you can still manage your contacts efficiently by using other customizable fields and features within Zendesk. For more details, you can refer to theUnderstanding leads, contacts, and deals in Sell.
More related questions
Are there plans to allow hiding Customer and Prospect status fields in Zendesk?
Currently, there are no official plans to allow hiding the Customer and Prospect status fields in Zendesk. These fields are default and essential for categorizing contacts. While users have expressed interest in having the ability to hide or modify…
Can I delete a value from the Customer or Prospect status fields in Zendesk?
Currently, Zendesk does not allow deleting a value once it's set in the Customer or Prospect status fields. These fields are default and their values are meant to be permanent. If a value is accidentally set, you may need to manage it through other…
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