You cannot register a SIP softphone with Zendesk Talk. However, agents can still take calls on SIP phones by forwarding calls to a phone number on a SIP phone or to an external number. This allows agents to answer calls in their browser or on a hard phone when the call is forwarded through the public switched telephone network (PSTN).
Zendesk Talk does not support SIP trunking directly. Instead, it manages the trunking for you, simplifying the process. While you can't register a SIP softphone with Talk, agents have the option to take calls on SIP phones by forwarding calls to a…
Agents can take calls on SIP phones with Zendesk Talk by forwarding calls to a phone number on a SIP phone or by forwarding the call to an external number. This setup allows agents to answer calls either in their browser or on a hard phone when the…
The Zendesk Talk Partner Edition API is a powerful tool that allows developers to create deeper integrations with Zendesk Talk. These integrations can function like the Zendesk Talk console, enabling features such as ticket creation and ticket…