Understanding Zendesk Talk Partner Edition API
Explore the Zendesk Talk Partner Edition API for building deeper integrations and enhancing functionality.
What is the Zendesk Talk Partner Edition API?
The Zendesk Talk Partner Edition API is a powerful tool that allows developers to create deeper integrations with Zendesk Talk. These integrations can function like the Zendesk Talk console, enabling features such as ticket creation and ticket popping for agents. This API provides flexibility for developers to enhance the functionality of Zendesk Talk.
More related questions
Does Zendesk Talk support SIP trunking?
Zendesk Talk does not support SIP trunking directly. Instead, it manages the trunking for you, simplifying the process. While you can't register a SIP softphone with Talk, agents have the option to take calls on SIP phones by forwarding calls to a…
Can I register a SIP softphone with Zendesk Talk?
You cannot register a SIP softphone with Zendesk Talk. However, agents can still take calls on SIP phones by forwarding calls to a phone number on a SIP phone or to an external number. This allows agents to answer calls in their browser or on a…
How can agents take calls on SIP phones with Zendesk Talk?
Agents can take calls on SIP phones with Zendesk Talk by forwarding calls to a phone number on a SIP phone or by forwarding the call to an external number. This setup allows agents to answer calls either in their browser or on a hard phone when the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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