Redirected to Subscription Page for Zendesk Chat
Why am I redirected to the subscription page when accessing Zendesk Chat?
If you're being redirected to the subscription page when trying to access Zendesk Chat, it likely means Chat isn't enabled on your profile. This is common for accounts created after February 1st, 2021. To resolve this, you'll need to enable Chat in your profile settings.
For detailed instructions on enabling Chat, you can refer to the article: How can I fix the "Zendesk Chat is not enabled for you" error? Additionally, you might want to check out the article on setting roles and access in Zendesk Admin Center for more information.
More related questions
How can I enable Zendesk Chat on my profile?
To enable Zendesk Chat on your profile, you'll need to adjust your settings. This is necessary if your account was created after February 1st, 2021, and you're being redirected to the subscription page. For step-by-step instructions, see the…
What should I do if Zendesk Chat is not enabled for me?
If Zendesk Chat is not enabled for you, it might be due to your account settings. This issue is common for accounts created after February 1st, 2021, where users are redirected to the subscription page. To fix this, follow the instructions in the…
Why does my Zendesk account redirect to billing when accessing Chat?
Your Zendesk account may redirect to the billing page when accessing Chat if Chat isn't enabled on your profile. This is particularly common for accounts created after February 1st, 2021. To resolve this, you need to enable Chat in your profile…
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