Redirect to Custom Confirmation Page in Zendesk
How can I redirect users to a custom confirmation page in Zendesk?
You can redirect users to a custom confirmation page in Zendesk by using JavaScript to modify the redirection behavior after a request is submitted.
To do this, create a new article that acts as your custom confirmation page. Then, add a JavaScript snippet to yourdocument_head.hbsfile to redirect users to this page. This involves checking the current URL and redirecting to your custom article URL. Note that this method is a workaround and requires some coding skills. Zendesk does not officially support this customization, so proceed with caution.
More related questions
Can I edit the 'Your request was successfully submitted' message in Zendesk Help Center?
No, you cannot directly edit the 'Your request was successfully submitted' message in Zendesk Help Center. However, there is a workaround where you can redirect users to a custom page after they submit a request. To implement this, you can create a…
Is it possible to customize the confirmation message for logged-in users in Zendesk?
Customizing the confirmation message for logged-in users in Zendesk is more complex, as the default behavior redirects them to their open request. While the JavaScript redirection workaround works for anonymous users, logged-in users are taken to…
Can I hide the 'Was this article helpful?' question on a custom confirmation page?
Yes, you can hide the 'Was this article helpful?' question on a custom confirmation page by using CSS or JavaScript. To achieve this, you can apply custom styles or scripts to your confirmation page to hide unwanted elements. This involves adding…
How can I hide a custom confirmation article from the Help Center sections?
To hide a custom confirmation article from the Help Center sections, you need to ensure it is not listed in any visible categories or sections. This can be done by setting the article's visibility to 'hidden' or by not associating it with any…
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