Hide Custom Confirmation Article from Zendesk Help Center
How can I hide a custom confirmation article from the Help Center sections?
To hide a custom confirmation article from the Help Center sections, you need to ensure it is not listed in any visible categories or sections.
This can be done by setting the article's visibility to 'hidden' or by not associating it with any public categories. This way, users won't be able to access the article directly from the Help Center, but it can still be used for redirection purposes. For more detailed instructions, you might need to refer to Zendesk's documentation on managing article visibility.
More related questions
Can I edit the 'Your request was successfully submitted' message in Zendesk Help Center?
No, you cannot directly edit the 'Your request was successfully submitted' message in Zendesk Help Center. However, there is a workaround where you can redirect users to a custom page after they submit a request. To implement this, you can create a…
How can I redirect users to a custom confirmation page in Zendesk?
You can redirect users to a custom confirmation page in Zendesk by using JavaScript to modify the redirection behavior after a request is submitted. To do this, create a new article that acts as your custom confirmation page. Then, add a JavaScript…
Is it possible to customize the confirmation message for logged-in users in Zendesk?
Customizing the confirmation message for logged-in users in Zendesk is more complex, as the default behavior redirects them to their open request. While the JavaScript redirection workaround works for anonymous users, logged-in users are taken to…
Can I hide the 'Was this article helpful?' question on a custom confirmation page?
Yes, you can hide the 'Was this article helpful?' question on a custom confirmation page by using CSS or JavaScript. To achieve this, you can apply custom styles or scripts to your confirmation page to hide unwanted elements. This involves adding…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
