Recommended Method for Receiving 2FA Messages
Find out the best way to receive 2FA messages for Zendesk securely.
What is the recommended way to receive 2FA messages for Zendesk?
The recommended way to receive 2FA messages for Zendesk is to send them to an individual agent's phone. This approach ensures that the security code is not accessible to multiple agents, thereby reducing the risk of a security breach. Avoid using a Zendesk number for receiving these messages.
More related questions
Why can't I receive 2FA verification messages on Zendesk Text?
Zendesk Text cannot receive 2FA verification messages because long code numbers are unable to receive messages from short code numbers. This is a default setting to prevent potential security breaches. Instead of using a Zendesk number, it's…
Can I adjust Zendesk settings to receive short code messages?
Unfortunately, you cannot adjust Zendesk settings to receive short code messages. This limitation is in place to prevent security breaches, as receiving short codes like OTPs on a shared Zendesk number could compromise security. While it might work…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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