Adjusting Zendesk for Short Code Messages
Discover why Zendesk settings can't be adjusted to receive short code messages.
Can I adjust Zendesk settings to receive short code messages?
Unfortunately, you cannot adjust Zendesk settings to receive short code messages. This limitation is in place to prevent security breaches, as receiving short codes like OTPs on a shared Zendesk number could compromise security. While it might work with other services, Zendesk maintains this restriction for safety reasons.
More related questions
Why can't I receive 2FA verification messages on Zendesk Text?
Zendesk Text cannot receive 2FA verification messages because long code numbers are unable to receive messages from short code numbers. This is a default setting to prevent potential security breaches. Instead of using a Zendesk number, it's…
What is the recommended way to receive 2FA messages for Zendesk?
The recommended way to receive 2FA messages for Zendesk is to send them to an individual agent's phone. This approach ensures that the security code is not accessible to multiple agents, thereby reducing the risk of a security breach. Avoid using a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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