Reasons for Zendesk Talk Data Locality Expansion
Why did Zendesk expand data locality for Talk?
Zendesk expanded data locality for Talk to allow businesses to store, host, and replicate voice-specific customer data within specific regions. This change was made possible by updates from Zendesk's voice service provider, which now supports data hosting outside the US.
This expansion means that businesses using Zendesk Talk can now choose to store their voice data in the US, the EEA, or Australia, providing more flexibility and control over data storage locations.
More related questions
What is the Zendesk Talk data locality expansion?
Zendesk Talk has expanded its data locality coverage to Europe and Australia, allowing you to control where your voice call data is ingested, processed, and stored. This means you can now keep personal data entirely within a specific region, both…
What are the limitations of Zendesk Talk's data locality?
While Zendesk Talk's data locality expansion offers new options, there are some limitations to be aware of. This update only applies to voice data, not text (SMS) data, which will continue to be hosted in the US. Additionally, you cannot use…
How can I opt-in to Zendesk Talk data locality?
To opt-in to Zendesk Talk data locality, you need to contact your Zendesk account executive or the Zendesk customer support team. They will help you activate data locality for your account and store the data in a specific region. If you have not…
Is data locality included in my Zendesk plan?
Data locality is included by default for Zendesk Suite customers. If you are using a Zendesk Support Professional or Support Enterprise plan, you can purchase data locality as an add-on. If you're unsure whether data locality is included with your…
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