While Zendesk Talk's data locality expansion offers new options, there are some limitations to be aware of. This update only applies to voice data, not text (SMS) data, which will continue to be hosted in the US.
Additionally, you cannot use external numbers with Zendesk Talk, but you can request to have numbers ported to Zendesk Talk. Also, historical voice data will not be migrated between regions, meaning if your Talk account region changes, historical call recordings will remain in their original location.
Zendesk Talk has expanded its data locality coverage to Europe and Australia, allowing you to control where your voice call data is ingested, processed, and stored. This means you can now keep personal data entirely within a specific region, both…
Zendesk expanded data locality for Talk to allow businesses to store, host, and replicate voice-specific customer data within specific regions. This change was made possible by updates from Zendesk's voice service provider, which now supports data…
To opt-in to Zendesk Talk data locality, you need to contact your Zendesk account executive or the Zendesk customer support team. They will help you activate data locality for your account and store the data in a specific region. If you have not…
Data locality is included by default for Zendesk Suite customers. If you are using a Zendesk Support Professional or Support Enterprise plan, you can purchase data locality as an add-on. If you're unsure whether data locality is included with your…