Reasons Behind Zendesk's Intent Model Update
Why did Zendesk update the Intent Model?
Zendesk updated the Intent Model to enhance its intent enrichment capabilities, allowing for more relevant intent assignments. This update supports accounts with multiple brands or mixed industry use cases, aiming to expand AI capabilities for all customers. The focus is on providing benefits across various workflows and use cases.
More related questions
What improvements have been made to the Zendesk Intent Model?
Zendesk has enhanced the Intent Model by adding new intents requested by customers. These improvements allow for better automated classification of tickets and conversations, which can be used in business rules and workflows. The new intents are…
How can I access the new intents in Zendesk?
If you're already using intelligent triage, the new intents are automatically available in your account. You can utilize these intents in your existing automations or reports. To view all your intents, visit the taxonomy page. If you need more…
What should I do if I don't see intent predictions in Zendesk?
If you're in a supported industry but don't see intent predictions, contact Zendesk Customer Support. They can help coordinate the next steps with your account team to ensure you can take full advantage of the intelligent triage features.
How can I provide feedback on Zendesk's Intent Model improvements?
You can share your feedback or questions about the Intent Model improvements in Zendesk's community forum. This is where Zendesk collects and manages customer product feedback, ensuring your voice is heard.
What industries benefit from the new Zendesk intents?
The new intents in Zendesk are particularly beneficial for industries such as retail, software, financial services, insurance, employee experience, travel, and entertainment and gaming. These industries can leverage the improved intent coverage for…
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