Reasons Behind Zendesk WFM General Tasks Update
Discover why Zendesk WFM updated general tasks to enhance platform capabilities and user experience.
Why did Zendesk WFM implement changes to general tasks?
The changes to Zendesk WFM's general tasks were made to enhance the platform's capabilities and bring it to parity with the legacy Tymeshift V1. The WFM add-on offers a faster and more stable experience, with new features and regular improvements. This update is part of Zendesk's ongoing efforts to improve the user experience for both admins and agents. For more information, check out theZendesk announcement.
More related questions
What changes have been made to Zendesk WFM's general tasks?
Zendesk WFM has introduced a feature that allows admins to automatically sync general tasks with specific talk statuses. This means that when agents clock in to a general task from the WFM app in Zendesk Support, their Talk availability status is…
Do I need to take any action for the new Zendesk WFM changes?
No action is required from your side for the new changes in Zendesk WFM. The update is designed to automatically sync general tasks with talk statuses without needing any manual intervention. However, if you want to learn more about setting up WFM…
How can I provide feedback on the Zendesk WFM update?
If you have feedback or questions about the Zendesk WFM update, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can also…
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