Reason for Zendesk's 28-Day Ticket Closure
Why does Zendesk close tickets after 28 days?
Zendesk closes tickets after 28 days in a solved status to prevent ticket backlog overflow. This rule is hardcoded and is intended to maintain system efficiency. While this may not suit all business models, it is a standard feature of Zendesk's ticketing system.
More related questions
Can I stop a Zendesk ticket from closing after 28 days?
No, you cannot stop a Zendesk ticket from closing after 28 days in a solved status. This is a system rule that cannot be adjusted or altered through automations or triggers. If you have custom ticket statuses activated, tickets will retain their…
How do custom ticket statuses work with closed tickets in Zendesk?
In Zendesk, if you have custom ticket statuses activated, these statuses are retained even after a ticket is closed. This means that while the ticket is technically closed, the custom status you assigned will still be visible, allowing for some…
What are the challenges of Zendesk's 28-day ticket closure for businesses?
Many businesses, especially those with regulatory obligations or complex workflows, find the 28-day ticket closure challenging. It can interfere with data access, reporting, and integration with other systems. Some users have expressed frustration…
Can Zendesk's 28-day ticket closure rule be customized?
Currently, Zendesk's 28-day ticket closure rule cannot be customized. This limitation is a source of frustration for some users who require more flexibility for their business processes. Despite requests for a configuration-driven approach, the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
