In Zendesk, if you have custom ticket statuses activated, these statuses are retained even after a ticket is closed. This means that while the ticket is technically closed, the custom status you assigned will still be visible, allowing for some level of tracking and management.
No, you cannot stop a Zendesk ticket from closing after 28 days in a solved status. This is a system rule that cannot be adjusted or altered through automations or triggers. If you have custom ticket statuses activated, tickets will retain their…
Zendesk closes tickets after 28 days in a solved status to prevent ticket backlog overflow. This rule is hardcoded and is intended to maintain system efficiency. While this may not suit all business models, it is a standard feature of Zendesk's…
Many businesses, especially those with regulatory obligations or complex workflows, find the 28-day ticket closure challenging. It can interfere with data access, reporting, and integration with other systems. Some users have expressed frustration…
Currently, Zendesk's 28-day ticket closure rule cannot be customized. This limitation is a source of frustration for some users who require more flexibility for their business processes. Despite requests for a configuration-driven approach, the…