Zendesk updated the Support search menu to improve agent efficiency by reducing context-switching. Agents often need to search for related tickets or articles, which previously required navigating away from their current task. The new filtering and suggestion features allow agents to perform more search tasks directly from the menu, minimizing workflow disruptions.
Zendesk has introduced content record type filters and suggested results in the Support search menu. Now, when agents open the search menu, they can filter by content record type and see suggested results as they type or apply filters. This allows…
The new search menu features benefit Zendesk agents by streamlining their search process. With content record type filters and suggested results, agents can quickly find the information they need without leaving their current task. This reduces the…
No action is required to use the new Zendesk search menu features. These updates are automatically available when you open the search menu. If you have any feedback or questions, you can visit the Zendesk community forum or contact Zendesk Customer…
You can provide feedback on the new Zendesk search menu features by visiting the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance, you can also reach out to Zendesk…