Benefits of Zendesk's New Search Menu Features
How do the new search menu features benefit Zendesk agents?
The new search menu features benefit Zendesk agents by streamlining their search process. With content record type filters and suggested results, agents can quickly find the information they need without leaving their current task. This reduces the time spent on searching and helps maintain focus on resolving tickets.
More related questions
What new features have been added to the Zendesk Support search menu?
Zendesk has introduced content record type filters and suggested results in the Support search menu. Now, when agents open the search menu, they can filter by content record type and see suggested results as they type or apply filters. This allows…
Why did Zendesk update the Support search menu?
Zendesk updated the Support search menu to improve agent efficiency by reducing context-switching. Agents often need to search for related tickets or articles, which previously required navigating away from their current task. The new filtering and…
Do I need to take any action to use the new Zendesk search menu features?
No action is required to use the new Zendesk search menu features. These updates are automatically available when you open the search menu. If you have any feedback or questions, you can visit the Zendesk community forum or contact Zendesk Customer…
How can I provide feedback on the new Zendesk search menu features?
You can provide feedback on the new Zendesk search menu features by visiting the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance, you can also reach out to Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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