Reason for Updating Article Attachments API URL Structure
Why is Zendesk updating the Article Attachments API URL structure?
Zendesk is updating the Article Attachments API URL structure to increase the persistence and reliability of attachment URLs. By removing the file name from the contenturl and providing it separately in a filename attribute, Zendesk aims to ensure that attachment links remain valid even if file names change.
This update is part of Zendesk's ongoing efforts to enhance the stability and functionality of their platform, providing a more reliable service for all users. The change is designed to improve the overall user experience by maintaining the validity of attachment links.
More related questions
What is the upcoming change to the Article Attachments API URL structure?
Zendesk is updating the URL structure for the Article Attachments API to enhance reliability. The change involves removing the file name from the contenturl in the API response, while still providing it in a separate filename attribute. This…
How will the URL structure update affect my use of the Article Attachments API?
For most users, the update to the Article Attachments API URL structure will have no noticeable impact. The API will continue to function as it currently does, but with a new URL format that excludes the file name. However, if you have custom…
What actions do I need to take for the Article Attachments API update?
If you are not using custom integrations that parse the file name from the content_url, no action is required on your part. The API will continue to work as expected with the updated URL structure. However, if you do have custom integrations, you…
Will the older URLs from the Article Attachments API still work after the update?
Yes, the older URLs provided by the Article Attachments API before the update will still function as usual. This means that there will be no immediate disruption for users who rely on these URLs. The update is designed to enhance the reliability of…
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