Actions Required for Article Attachments API Update
What actions do I need to take for the Article Attachments API update?
If you are not using custom integrations that parse the file name from the content_url, no action is required on your part. The API will continue to work as expected with the updated URL structure.
However, if you do have custom integrations, you should update your integration logic to reference the file_name attribute for file name data. Zendesk cannot identify which accounts have such custom code, so it's important for you to review your code and prepare for this change. For further assistance, you can contact Zendesk Customer Support.
More related questions
What is the upcoming change to the Article Attachments API URL structure?
Zendesk is updating the URL structure for the Article Attachments API to enhance reliability. The change involves removing the file name from the contenturl in the API response, while still providing it in a separate filename attribute. This…
How will the URL structure update affect my use of the Article Attachments API?
For most users, the update to the Article Attachments API URL structure will have no noticeable impact. The API will continue to function as it currently does, but with a new URL format that excludes the file name. However, if you have custom…
Why is Zendesk updating the Article Attachments API URL structure?
Zendesk is updating the Article Attachments API URL structure to increase the persistence and reliability of attachment URLs. By removing the file name from the contenturl and providing it separately in a filename attribute, Zendesk aims to…
Will the older URLs from the Article Attachments API still work after the update?
Yes, the older URLs provided by the Article Attachments API before the update will still function as usual. This means that there will be no immediate disruption for users who rely on these URLs. The update is designed to enhance the reliability of…
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