Reason Behind Zendesk's Date Range Feature Update
Why did Zendesk introduce the date range selection feature?
Zendesk introduced the date range selection feature in response to user feedback about the need for more flexible scheduling options. This change allows managers to make ad-hoc and retroactive changes to schedules, ensuring that reporting remains accurate. By enabling more control over what’s being published, managers can handle scheduling tasks in smaller, manageable chunks, reducing the complexity of workforce management.
This update is part of Zendesk's ongoing efforts to improve the Tymeshift scheduling experience.
More related questions
What is the new date range selection feature in Tymeshift?
The new date range selection feature in Tymeshift allows managers to have more control over publishing schedules. You can now select a date range when publishing schedules, including dates up to 30 days in the past and 90 days in the future. This…
How does the date range selection improve workforce management?
The date range selection feature improves workforce management by allowing managers to make precise adjustments to schedules. With the ability to publish schedules for specific date ranges, including past dates, managers can ensure that all changes…
Do I need to take any action to use the new date range feature?
No specific action is required to use the new date range feature in Tymeshift. The next time you publish schedules, you will be prompted to select a date range. This seamless integration ensures that you can start using the feature without any…
Can I publish schedules for past dates in Tymeshift?
Yes, with the new date range selection feature in Tymeshift, you can publish schedules for dates up to 30 days in the past. This capability allows you to make retroactive adjustments to agents' schedules, ensuring that your workforce management…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
