New Date Range Selection in Tymeshift Explained
What is the new date range selection feature in Tymeshift?
The new date range selection feature in Tymeshift allows managers to have more control over publishing schedules. You can now select a date range when publishing schedules, including dates up to 30 days in the past and 90 days in the future. This means you can make retroactive adjustments to agents’ schedules and ensure that your historical workforce management (WFM) reporting is accurate. Additionally, you can choose specific agents whose schedules you want to publish, rather than publishing the entire roster.
For more details, check out theoriginal announcement.
More related questions
Why did Zendesk introduce the date range selection feature?
Zendesk introduced the date range selection feature in response to user feedback about the need for more flexible scheduling options. This change allows managers to make ad-hoc and retroactive changes to schedules, ensuring that reporting remains…
How does the date range selection improve workforce management?
The date range selection feature improves workforce management by allowing managers to make precise adjustments to schedules. With the ability to publish schedules for specific date ranges, including past dates, managers can ensure that all changes…
Do I need to take any action to use the new date range feature?
No specific action is required to use the new date range feature in Tymeshift. The next time you publish schedules, you will be prompted to select a date range. This seamless integration ensures that you can start using the feature without any…
Can I publish schedules for past dates in Tymeshift?
Yes, with the new date range selection feature in Tymeshift, you can publish schedules for dates up to 30 days in the past. This capability allows you to make retroactive adjustments to agents' schedules, ensuring that your workforce management…
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