Real-Time Channel Management Tools in Zendesk
What tools does Zendesk offer for real-time channel management?
Zendesk offers tools like Monitor and the High Load Dashboard for real-time channel management, helping maintain service quality during high volume periods.
Monitor provides a comprehensive overview of chat queues, wait times, and agent loads, allowing managers to make quick decisions to maintain service levels. The High Load Dashboard is particularly useful for organizations with high visitor traffic, focusing on active chats and served visitors to manage volume effectively.
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