Currently, Zendesk Explore does not support querying across multiple datasets. This limitation can be challenging for users who need to combine data from different sources.
Many users have expressed the need for this feature, especially for creating comprehensive reports that require data from multiple datasets. While you can create individual queries and display them on a dashboard, combining them into a single report requires exporting data and manually tallying results. If this feature is important to you, consider upvoting and adding your use case to the product feedback thread monitored by Zendesk's product team.
Choosing a dataset in Zendesk Explore is the first step in creating reports. You can select a dataset either before or during the report creation process. To choose a dataset before creating a report, navigate to the Datasets library in Explore by…
Yes, you can create a copy of a dataset in Zendesk Explore for testing purposes. This allows you to experiment with data structures or custom metrics without affecting the default datasets. To create a copy, go to the Datasets library by clicking…
Managing datasets in Zendesk Explore involves several options, depending on your permission level. You can perform actions like creating new reports, editing, renaming, cloning, or deleting datasets. To manage a dataset, click the Datasets icon in…
Duplicating a dataset in Zendesk Explore is useful for testing and development purposes. It allows you to create custom metrics and attributes without affecting the main dataset. By cloning a dataset, you can experiment with different data…