Purpose of Using Pinned Notes in Zendesk
Discover the purpose of using pinned notes in Zendesk. Enhance your coaching sessions by organizing important notes.
What is the purpose of using pinned notes in Zendesk?
Pinned notes in Zendesk are used to enhance coaching sessions by allowing you to save and organize important conversations and notes.
By pinning notes, you can easily revisit them during coaching sessions, ensuring that you have all the necessary information at your fingertips. This feature helps in preparing for sessions and facilitates better communication and feedback with agents.
More related questions
How do I add notes with pins in Zendesk?
Adding notes with pins in Zendesk is a straightforward process. You can pin notes to conversations, which allows you to revisit them during your next coaching session with an agent. To pin a conversation with notes, navigate to the Conversations…
Where can I access my pinned notes in Zendesk?
You can access your pinned notes in the Coaching section of Zendesk. This section is specifically designed to help you manage and review your pinned notes efficiently. Once you have pinned a note, it becomes easily accessible from this section,…
How can I share pinned notes with team members in Zendesk?
Sharing pinned notes with team members in Zendesk is simple. By default, your pins are private, but you can share them by @mentioning team members. When you @mention a team member on your pin, they will be able to see the pin in their own pin…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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