Accessing Pinned Notes in Zendesk
Find out where to access your pinned notes in Zendesk. Use the Coaching section to manage and review your notes.
Where can I access my pinned notes in Zendesk?
You can access your pinned notes in the Coaching section of Zendesk. This section is specifically designed to help you manage and review your pinned notes efficiently.
Once you have pinned a note, it becomes easily accessible from this section, allowing you to prepare for coaching sessions by reviewing the notes you have previously pinned. This feature ensures that all your important notes are organized in one place.
More related questions
How do I add notes with pins in Zendesk?
Adding notes with pins in Zendesk is a straightforward process. You can pin notes to conversations, which allows you to revisit them during your next coaching session with an agent. To pin a conversation with notes, navigate to the Conversations…
How can I share pinned notes with team members in Zendesk?
Sharing pinned notes with team members in Zendesk is simple. By default, your pins are private, but you can share them by @mentioning team members. When you @mention a team member on your pin, they will be able to see the pin in their own pin…
What is the purpose of using pinned notes in Zendesk?
Pinned notes in Zendesk are used to enhance coaching sessions by allowing you to save and organize important conversations and notes. By pinning notes, you can easily revisit them during coaching sessions, ensuring that you have all the necessary…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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