Purpose of Atlassian Statuspage in Zendesk Chat
Discover how the Atlassian Statuspage integration helps Zendesk Chat agents inform customers about service incidents.
What is the purpose of the Atlassian Statuspage integration in Zendesk Chat?
The Atlassian Statuspage integration in Zendesk Chat provides agents with visibility of service incidents.
This integration allows agents to quickly access information about any service incidents or degradations and communicate these to customers during chats. By having this information readily available, agents can keep customers informed and manage expectations effectively.
For more information, you can refer to the originalZendesk help article.
More related questions
How do I install the Atlassian Statuspage app in Zendesk Chat?
To install the Atlassian Statuspage app in Zendesk Chat, you need to access the Zendesk Marketplace. First, click the Settings icon in the Chat sidebar and select Account. Then, go to the Apps tab and click on the App Marketplace link under…
How can I view and share incidents in Zendesk Chat using the Statuspage app?
You can view and share incidents in Zendesk Chat using the Statuspage app by accessing the app sidebar. Click on 'Statuspage for Chat' to see the list of current incident reports. To share an incident with a visitor, click 'Add to chat' under the…
Do I need a public page to set up Atlassian Statuspage in Zendesk Chat?
Yes, you need a public page for Atlassian Statuspage to set it up in Zendesk Chat. This requirement ensures that the incidents and service status can be shared with customers during chats. If you don't have a public page, you can use the Zendesk…
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