Public vs Private Zendesk Integrations
What is the difference between public and private Zendesk integrations?
Public integrations are available to all users in the Zendesk Marketplace, while private integrations are custom-built by your company and not listed publicly. Private integrations can be developed using Zendesk Integration Services (ZIS) and are tailored to your specific needs.
More related questions
What are Zendesk integrations and how do they work?
Zendesk integrations connect Zendesk to external applications, allowing them to share information and features. This means you can streamline your workflow by linking Zendesk with other tools you use, such as Slack, Shopify, or JIRA. Integrations…
How can I find integrations in the Zendesk Marketplace?
You can discover a variety of integrations in the Zendesk Marketplace at zendesk.com/apps. The Marketplace offers both free and paid integrations, with detailed listings that include information, screenshots, and user reviews to help you decide if…
What are some popular Zendesk integrations?
Some of the most popular Zendesk integrations include Slack, JIRA, Shopify, Salesforce, Zoom Phone, and Trello. These integrations help streamline communication, link support tickets to engineering work, display customer details, and more, all…
What should I consider before installing a Zendesk integration?
Before installing a Zendesk integration, ensure you thoroughly read the integration information and installation instructions. Consider if the integration meets your needs, prepare any necessary data mapping, and inform your team about the changes….
Can I build my own Zendesk integration?
Yes, you can build your own Zendesk integration using Zendesk Integration Services (ZIS), which provides core services to integrate Zendesk with external systems. If you lack the skills to develop an integration, you can also work with a Zendesk…
Who can install Zendesk integrations?
Only administrators have the ability to install integrations in Zendesk. It's important to ensure that your Zendesk instance is properly configured and that you have admin access to both Zendesk and the application you're integrating with.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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