Production and Sandbox Account Connection Limits
Understand the limitations when connecting a production instance to a sandbox account in Sunshine Conversations.
What happens if my production instance is connected to a sandbox account?
If your production instance is connected to a sandbox account, you are limited to having only one Sunshine Conversation app between the two. This means you cannot use the subdomains of both your production and sandbox instances simultaneously.
This limitation is important to consider when planning your setup, as it affects how you can manage and test your messaging channels. For more detailed information, you can check theSunshine Conversations developer documentation.
More related questions
Can I connect multiple Zendesk subdomains to the Sunshine Conversations app?
No, you cannot connect multiple Zendesk subdomains to the Sunshine Conversations app at the same time. Each Sunshine Conversations app can only be linked to one Zendesk subdomain. However, you can have multiple Sunshine Conversation apps within a…
How many Sunshine Conversation apps can I have in one account?
You can have multiple Sunshine Conversation apps within a single Sunshine Conversations account. This allows you to manage different apps under one account, even though each app can only be connected to one Zendesk subdomain. This flexibility is…
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