Connecting Multiple Zendesk Subdomains to Sunshine
Learn if you can connect multiple Zendesk subdomains to the Sunshine Conversations app and understand the limitations involved.
Can I connect multiple Zendesk subdomains to the Sunshine Conversations app?
No, you cannot connect multiple Zendesk subdomains to the Sunshine Conversations app at the same time. Each Sunshine Conversations app can only be linked to one Zendesk subdomain. However, you can have multiple Sunshine Conversation apps within a single Sunshine Conversations account.
It's important to note that if your production instance is connected with a sandbox account, you are limited to one Sunshine Conversation app between the two. This means that the subdomains of your production and sandbox instances cannot both be used simultaneously. For more details, you can refer to theSunshine Conversations developer documentation.
More related questions
How many Sunshine Conversation apps can I have in one account?
You can have multiple Sunshine Conversation apps within a single Sunshine Conversations account. This allows you to manage different apps under one account, even though each app can only be connected to one Zendesk subdomain. This flexibility is…
What happens if my production instance is connected to a sandbox account?
If your production instance is connected to a sandbox account, you are limited to having only one Sunshine Conversation app between the two. This means you cannot use the subdomains of both your production and sandbox instances simultaneously. This…
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