Preview User Roles in Zendesk Help Center
How do I preview different roles in my Zendesk help center?
To preview different roles in your Zendesk help center, use the Theme Preview functionality. This feature allows you to see how your help center appears to users with different access levels.
In the Theme Preview, select an option under Preview role to test various user experiences. This helps ensure that your help center functions correctly for all user roles.
More related questions
Why is my Zendesk help center displaying incorrectly?
If your Zendesk help center is displaying incorrectly, it might be due to issues with functionality or custom theming code. To troubleshoot, you should first determine if the problem is with the Zendesk platform or your custom theme. You can do…
How can I test my Zendesk help center without affecting the live site?
You can test your Zendesk help center without affecting the live site by using the Theme Preview functionality. This allows you to test different themes, including the default Copenhagen theme, without making changes visible to your customers. To…
What is the Copenhagen theme in Zendesk?
The Copenhagen theme is the default theme provided by Zendesk for help centers. It serves as a baseline to test if display issues are due to custom theming code or the platform itself. By using the Copenhagen theme in the Theme Preview, you can…
Why does the Community appear in my Zendesk theme preview?
The Community section may appear in your Zendesk theme preview even if it's disabled in your settings. This is a known behavior when using the Theme Preview functionality. Rest assured, the Community will not be displayed in your live theme if it…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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