To prevent constant time-outs on Zendesk Explore live dashboards, ensure that users interact with the dashboard regularly. The session times out after 1 minute and 30 seconds of inactivity, so frequent interaction can help keep the session active.
If your team relies on live data throughout the day, consider setting reminders to interact with the dashboard or explore alternative solutions that might better fit your needs. Unfortunately, as of now, there is no feature to extend the timeout period or keep the session active without interaction.
Zendesk Explore live dashboards have a limit of 100 concurrent users. This means that up to 100 users can view a live dashboard at the same time. If a user doesn't interact with the dashboard for 1 minute and 30 seconds, their session will time…
Session timeout in Zendesk Explore live dashboards occurs after 1 minute and 30 seconds of inactivity. If a user doesn't interact with the dashboard during this time, their session will time out, and the dashboard will stop updating. This timeout…
When a user's session times out on a Zendesk Explore dashboard, their slot for concurrent users is released. This means that another user can take their place and view the dashboard. The dashboard will stop updating for the timed-out user until…