Preventing Future Zendesk Talk Audio Issues
What steps are being taken to prevent future Zendesk Talk audio issues?
To prevent future audio issues similar to the one on July 29, 2024, Zendesk is implementing additional alerts to notify their team of such scenarios. This proactive measure aims to ensure quicker detection and resolution of any similar issues in the future.
More related questions
What was the Zendesk Talk service incident on July 29, 2024?
On July 29, 2024, Zendesk Talk users in the AU and NZ regions faced issues with agents being unable to hear customers during calls. This problem occurred due to a network disruption at the Talk service provider's end, affecting internal…
How long did the Zendesk Talk audio issue last on July 29, 2024?
The Zendesk Talk audio issue lasted from July 28, 2024, 23:45 UTC to July 29, 2024, 01:27 UTC. During this time, agents in the AU and NZ regions experienced problems hearing their customers due to a network disruption at the service provider's end….
What caused the Zendesk Talk audio issues on July 29, 2024?
The audio issues on July 29, 2024, were caused by a network disruption at Zendesk's Talk service provider. This disruption led to internal communication problems, where users were directed to different parts of the system, preventing proper…
How was the Zendesk Talk issue resolved on July 29, 2024?
The Zendesk Talk issue on July 29, 2024, was resolved by restoring network connectivity at the service provider's end. Once the root cause of the disruption was addressed, recovery was confirmed, and the audio issues were fully resolved by 02:52 AM…
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