Duration of Zendesk Talk Audio Issue July 29, 2024
How long did the Zendesk Talk audio issue last on July 29, 2024?
The Zendesk Talk audio issue lasted from July 28, 2024, 23:45 UTC to July 29, 2024, 01:27 UTC. During this time, agents in the AU and NZ regions experienced problems hearing their customers due to a network disruption at the service provider's end. The issue was fully resolved by 02:52 AM UTC on July 29, 2024.
More related questions
What was the Zendesk Talk service incident on July 29, 2024?
On July 29, 2024, Zendesk Talk users in the AU and NZ regions faced issues with agents being unable to hear customers during calls. This problem occurred due to a network disruption at the Talk service provider's end, affecting internal…
What caused the Zendesk Talk audio issues on July 29, 2024?
The audio issues on July 29, 2024, were caused by a network disruption at Zendesk's Talk service provider. This disruption led to internal communication problems, where users were directed to different parts of the system, preventing proper…
How was the Zendesk Talk issue resolved on July 29, 2024?
The Zendesk Talk issue on July 29, 2024, was resolved by restoring network connectivity at the service provider's end. Once the root cause of the disruption was addressed, recovery was confirmed, and the audio issues were fully resolved by 02:52 AM…
What steps are being taken to prevent future Zendesk Talk audio issues?
To prevent future audio issues similar to the one on July 29, 2024, Zendesk is implementing additional alerts to notify their team of such scenarios. This proactive measure aims to ensure quicker detection and resolution of any similar issues in…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
