Preventing Future Zendesk Incidents Post-March 2024
What steps is Zendesk taking to prevent future incidents like the one on March 14, 2024?
To prevent future incidents similar to the one on March 14, 2024, Zendesk is implementing additional validation to their internal feature management system.
They are also investigating and planning to fix the feature management recovery mechanism. These steps are part of their remediation efforts to ensure such issues do not occur again.
More related questions
What happened during the Zendesk service incident on March 14, 2024?
On March 14, 2024, Zendesk Support users faced an issue where shared views were reduced from 30 to 12. This incident occurred between 18:35 UTC and 19:53 UTC. The problem was due to a human error involving the removal of a feature flag in an…
How was the Zendesk shared views issue resolved on March 14, 2024?
The shared views issue on March 14, 2024, was resolved by restoring a feature flag. This flag controlled the availability of the increased views count feature. Once the flag was restored, the number of shared views returned to the expected count of…
What caused the Zendesk shared views issue on March 14, 2024?
The shared views issue on March 14, 2024, was caused by human error. A feature flag that controlled the availability of the increased views count was mistakenly removed. This removal led to the reduction of shared views from 30 to 12. The problem…
How can I find more information about Zendesk system status and incidents?
For current system status information about Zendesk, you can check their system status page. Additionally, summaries of post-mortem investigations are usually posted a few days after an incident has ended. If you have further questions, you can log…
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