Cause of Zendesk Shared Views Issue March 2024
What caused the Zendesk shared views issue on March 14, 2024?
The shared views issue on March 14, 2024, was caused by human error. A feature flag that controlled the availability of the increased views count was mistakenly removed.
This removal led to the reduction of shared views from 30 to 12. The problem was identified and resolved by restoring the feature flag, which immediately returned the views to their expected number.
More related questions
What happened during the Zendesk service incident on March 14, 2024?
On March 14, 2024, Zendesk Support users faced an issue where shared views were reduced from 30 to 12. This incident occurred between 18:35 UTC and 19:53 UTC. The problem was due to a human error involving the removal of a feature flag in an…
How was the Zendesk shared views issue resolved on March 14, 2024?
The shared views issue on March 14, 2024, was resolved by restoring a feature flag. This flag controlled the availability of the increased views count feature. Once the flag was restored, the number of shared views returned to the expected count of…
What steps is Zendesk taking to prevent future incidents like the one on March 14, 2024?
To prevent future incidents similar to the one on March 14, 2024, Zendesk is implementing additional validation to their internal feature management system. They are also investigating and planning to fix the feature management recovery mechanism….
How can I find more information about Zendesk system status and incidents?
For current system status information about Zendesk, you can check their system status page. Additionally, summaries of post-mortem investigations are usually posted a few days after an incident has ended. If you have further questions, you can log…
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