Preventing Custom Priority Fields in Follow-up Tickets
Can I prevent custom priority fields from appearing in follow-up tickets?
Unfortunately, there isn't a native way to prevent custom priority fields from appearing in follow-up tickets in Zendesk. However, you can use a workaround by creating a trigger that removes the tags associated with these fields in follow-up tickets.
This method involves setting up a trigger that automatically clears the custom priority tags when a follow-up ticket is created. While not a perfect solution, it helps maintain consistency in how priority values are managed across new and follow-up tickets.
More related questions
Can I edit the default priority field in Zendesk?
No, you cannot edit the default priority field in Zendesk. The values in the default priority ticket field are fixed and cannot be modified. However, if you're an admin, you can choose to display all priority values or limit them to just 'normal'…
How can I create custom priority values in Zendesk?
To create custom priority values in Zendesk, you can set up a custom ticket field. This allows you to define your own priority levels, such as P1, P2, P3, etc., and use them in your workflow. Once you've created a custom field, you can use triggers…
How can I restrict priority options for customers in Zendesk?
To restrict priority options for customers in Zendesk, you can adjust the permissions of the priority field. Set the field to 'Agents can edit' so that only agents can update it, preventing customers from selecting certain priority levels. This…
How do I set up triggers for custom priority values in Zendesk?
Setting up triggers for custom priority values in Zendesk involves creating a dropdown ticket field for your custom priorities and then configuring triggers to map these to the default priority field. First, create a dropdown field for your custom…
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