Creating Custom Priority Values in Zendesk
How can I create custom priority values in Zendesk?
To create custom priority values in Zendesk, you can set up a custom ticket field. This allows you to define your own priority levels, such as P1, P2, P3, etc., and use them in your workflow.
Once you've created a custom field, you can use triggers to map these custom values to the default priority values. For example, you can set a trigger that assigns 'Urgent' to P1, 'High' to P2, and so on. This setup ensures that your custom priorities are reflected in the system's default priority field.
More related questions
Can I edit the default priority field in Zendesk?
No, you cannot edit the default priority field in Zendesk. The values in the default priority ticket field are fixed and cannot be modified. However, if you're an admin, you can choose to display all priority values or limit them to just 'normal'…
Can I prevent custom priority fields from appearing in follow-up tickets?
Unfortunately, there isn't a native way to prevent custom priority fields from appearing in follow-up tickets in Zendesk. However, you can use a workaround by creating a trigger that removes the tags associated with these fields in follow-up…
How can I restrict priority options for customers in Zendesk?
To restrict priority options for customers in Zendesk, you can adjust the permissions of the priority field. Set the field to 'Agents can edit' so that only agents can update it, preventing customers from selecting certain priority levels. This…
How do I set up triggers for custom priority values in Zendesk?
Setting up triggers for custom priority values in Zendesk involves creating a dropdown ticket field for your custom priorities and then configuring triggers to map these to the default priority field. First, create a dropdown field for your custom…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
