Prevent Self-Notifications for End-Users in Zendesk
How can I prevent end-users from receiving notifications about their own replies?
To prevent end-users from receiving notifications about their own replies, you can adjust your trigger conditions in Zendesk.
Add a condition like 'Current user - Is - Agent' to your trigger, so it only fires when an agent replies. This way, end-users won't receive notifications for their own comments, but will still be notified of comments from others.
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