Automate Email Notifications for Requesters and CCs
How do I send email notifications to requesters and CCs automatically?
To send email notifications to requesters and CCs automatically, you can use business rules like triggers, automations, and macros in Zendesk.
In triggers, use the 'Email user + (requester and CCs)' and 'Answer Bot + (requester and CCs)' actions. For automations, use the 'Notifications: Email user + (requester and CCs)' action. Remember, the 'Email user + (requester and CCs)' action is suppressed if a ticket update doesn't include a public comment. You can also use placeholders in these actions to customize the email content.
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