Pre-qualify Customer Issues with Zendesk Custom Fields
How can custom ticket fields pre-qualify customer issues in Zendesk?
Custom ticket fields in Zendesk allow agents to gather essential information from customers upfront, reducing back-and-forth communication. These fields can be customized to capture specific details needed to resolve tickets efficiently.
For example, if you need the make and model of a product, a custom ticket field can request this information when the customer opens a ticket. This ensures agents have all necessary details to address the issue promptly, improving the customer experience and speeding up resolution times.
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