Post-Retention Data Handling in Zendesk QA
Discover what happens to your conversation data in Zendesk QA after the retention period ends and what information is retained.
What happens to conversation data after the retention period in Zendesk QA?
After the retention period ends, Zendesk QA removes conversation content and metadata. This includes external tags, end user details, and information fields like status, group, or channel.
However, not all data is deleted. Reviews with comments, ratings, reactions, disputes, and AutoQA ratings are retained even after the conversation data is removed. This ensures that important feedback and quality assessments remain accessible.
More related questions
How long does Zendesk QA retain conversation data?
Zendesk QA retains conversation data for a default period of one year. However, you have the flexibility to choose a different retention period when setting up a connection to a help desk. The available options are one month, three months, six…
Can I customize the retention period for conversation data in Zendesk QA?
Yes, you can customize the retention period for your conversation data in Zendesk QA. When setting up a connection to a help desk, you can choose from several retention period options: one month, three months, six months, or one year. This allows…
What data is retained by Zendesk QA after conversation data is deleted?
Even after conversation data is deleted, Zendesk QA retains certain types of data. This includes reviews with comments, ratings, reactions, disputes, and AutoQA ratings. These elements are preserved to ensure that feedback and quality assessments…
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Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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