Customizing Data Retention in Zendesk QA
Can I customize the retention period for conversation data in Zendesk QA?
Yes, you can customize the retention period for your conversation data in Zendesk QA. When setting up a connection to a help desk, you can choose from several retention period options: one month, three months, six months, or one year.
This allows you to manage how long your conversation data is kept based on your specific needs. The retention period starts from the last update of the conversation in your help desk, giving you control over your data management.
More related questions
How long does Zendesk QA retain conversation data?
Zendesk QA retains conversation data for a default period of one year. However, you have the flexibility to choose a different retention period when setting up a connection to a help desk. The available options are one month, three months, six…
What happens to conversation data after the retention period in Zendesk QA?
After the retention period ends, Zendesk QA removes conversation content and metadata. This includes external tags, end user details, and information fields like status, group, or channel. However, not all data is deleted. Reviews with comments,…
What data is retained by Zendesk QA after conversation data is deleted?
Even after conversation data is deleted, Zendesk QA retains certain types of data. This includes reviews with comments, ratings, reactions, disputes, and AutoQA ratings. These elements are preserved to ensure that feedback and quality assessments…
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