To create a custom queue performance dashboard in Zendesk, you need to have Editor or Admin permissions in Zendesk Explore. Additionally, you must be using the Zendesk Explore Enterprise plan and have omnichannel routing enabled with at least one custom queue set up. These permissions ensure you have access to the necessary data and tools to build and customize your dashboard effectively.
Creating a custom omnichannel queue performance dashboard in Zendesk Explore is a straightforward process. First, ensure you have the necessary permissions and are using the Explore beta dashboard builder. Start by clicking the Dashboard icon in…
Currently, the live data feature for dashboards in Zendesk Explore is only available to Enterprise plan users. While all users with access to Live Data in Explore can view it, adding Live widgets to a dashboard is an Enterprise-only feature….
A custom omnichannel queue performance dashboard in Zendesk can display various data points. These include the order of queues, the name of each queue, primary groups associated with the queues, the total work items in each queue, and the average…
To filter data on your custom queue performance dashboard in Zendesk, you can add live filters for 'Queues - Group' and 'Queues - Name'. These filters allow you to narrow down the data displayed on your dashboard, making it easier to focus on…
Creating a custom queue performance dashboard in Zendesk is designed for beginners and typically takes about 5 minutes. The process is straightforward, especially if you follow the step-by-step instructions provided in the Zendesk help…